THE CONCIERGE CLEFS D'OR
The Concierge Clefs d'Or can be recognised by the crossed golden keys he wears on both lapels of his uniform.
These golden keys are not just the simple symbol of the organization, but the distinctive sign of a professional dedicated to the Reception Service in the most precious hotels in the world.
"On Duty with Friendship"
that's the motto of the Clefs d'Or Concierges...
Which aim to
Promote the professional development of concierges in the hotel industry by promoting tourism and the highest standards of service for hotel guests.
Their credo is to
- Uphold the professional and ethical standards of the association.
- Coordinate, promote and assist the activities and interests of colleagues.
- To be Mentors for young colleagues choosing the concierge profession.
- Promoting and improving the technical skills of this profession
- Promote networks of friends and communication in Italy and abroad.
- Respond to colleagues' needs in a prompt, courteous and professional manner.
To be so, you need to have certain characteristics such as...
- A Clefs d'Or Concierge always wears his two keys on the lapel of his uniform. These crossed golden keys are more than just a symbol of the organization, they are that of a guaranteed quality service.
- Each Clefs d'Or Concierge will accommodate any Guest request, as long as it is moral and legal... and humanly possible. The services rendered cover a wide range, from the mundane to the extraordinary, but each request is met with rigour, to the full satisfaction of the Guest.
- Clefs d'Or Concierges handle all their tasks with zeal, from messages, recommendations and reservations, to planning trips and meetings, excursions, guided tours, dedicated shopping, and professional communications. They are also wise advisors, keen observers as well as personal confidants. But most of all, they know how to create magic, that unforgettable experience that every Guest will take with them.
- On the rare occasions when Guests' requests cannot be fulfilled on their own, Clefs d'Or Concierges have an endless network of acquaintances, friends and colleagues around the world ready to assist them in fulfilling each Guest's request.
- Clefs d'Or members have dedicated many years of hard work and training to become professional Concierges. They are always pleasant and welcoming and remain calm even in hectic situations always offering a whole and reliable image of them.
- Clefs d'Or Concierges hold the keys to their city in their hands and are able to advise Guests on restaurants, nightlife, sporting and theatrical events, sightseeing, shopping etc. They can direct Guests to any location day or night.
- Clefs d'Or Concierges are motivated by a genuine desire to serve their Guests. They are prudent, patient, kind to both Guests and staff. They are self-confident, tenacious, determined, ingenious, disciplined and flexible.
- The global environment of today's business world demands that Concierges are able to converse with all travellers, from Albania to Zaire. Many Clefs d'Or members are multilingual and most of them are experts in the different cultures of their hotel's guests.
- Clefs d'Or Concierges are the true asset of the House that employs them, because they have worked hard to get their keys crossed. That's why whether you ask them for something simple or complex, you can rest assured that you are in safe and reliable hands, whether your Guests are business travelers or vacationers.
- Thanks to the Clefs d'Or Concierges we can always guarantee the safety of our guests, but also their enjoyment and maximum satisfaction with every choice they make.